Privacy Policy

We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, connection timestamp, or session duration.

Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

This privacy policy will help you understand how Brodilla (“Brodilla,” “we,” “our,” or “us”) collects, uses, and stores information.

Learn more about the independent audit report of our privacy protections.

Table of contents

General Information

Personal Information

Jurisdiction and Applicable Law

Storing of Information Related to Email, Live Chat, and Feedback Forms

Security Measures to Protect Your Information

Cookies and Mobile Identifiers

Third-Party Websites

Consent and Age Restrictions

Users in the European Union

Changes to the Privacy Policy

How to Contact Brodilla

General Information

Brodilla collects information:

Information related to your account (“personal information”)

This information is collected for the purpose of administering your Brodilla subscription and includes your ID and payment information, which you submit on our order page when you subscribe for the Services.

Personal Information

Brodilla collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as ID and payment information, in order to establish an Brodilla account, so that we can respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely Wayforpay) to complete the transaction. To understand what personal information this processor collect and store, please refer to the respective processor terms and privacy policy.

Successful connection

We collect information about whether you have successfully established a connection on a particular day (but not a specific time of the day), to which location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable Brodilla engineers to identify and fix network issues.

Aggregate sum of data transferred (in MB) We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other Brodilla users, we may contact that user for an explanation.

Summary

We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer ID-XXXXX had connected to our New York location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. ID-XXXXX can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other Brodilla customers who also connected to the same location on the same day.

We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used Brodilla, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.

Jurisdiction and Applicable Law

Brodilla's core mission is to keep your information private. In service of this mission, Brodilla’s headquarters and registered place of business is in the Ukraine.

Should we receive a valid legal order from the Ukrainian Court, it is important to note that Brodilla does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.

Storing of Information Related to Live Chat, and Feedback Forms

Brodilla can keep records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact Brodilla, we may collect your any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

We use two different third-party platforms for support correspondence: Telegram and Feedback Forms with e-mail. When you correspond with us using these platforms, they can store your correspondence records—including your email address, as well as user and device attributes that help with troubleshooting, such as the country you are contacting us from and your device’s operating system. Both platforms utilize modern security practices and HTTPS encryption.

Security Measures to Protect Your Information

Brodilla uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.

Even if a government were to physically seize one of our servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.

Cookies and Mobile Identifiers

What is a cookie?

A cookie is a small text file used to store information about your visit to the Site. Cookies let Brodilla optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.

Disabling cookies

You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that Brodilla’s Site may not work as intended if you choose to disable cookies.

Brodilla’s cookies

The cookies set by Brodilla enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of Brodilla’s domains.

Third-party cookies

Brodilla uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.

Brodilla uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Mobile identifiers

A mobile identifier is an identifier provided by an Android or iOS device. It does not contain your name or email address. Brodilla uses mobile identifiers to generate statistics related to the marketing channels and advertising partners through which users learned about and signed up for Brodilla mobile apps.

Disabling or resetting mobile identifiers

Users may disable or reset the mobile identifiers associated with their devices at any time. For instructions, see Apple’s page on Advertising & Privacy on iOS devices and Google’s page on Managing your Google Settings on your Android device.

Third-Party Websites

The Site may contain links to external websites that do not fall under Brodilla’s domain. Brodilla is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Users in the European Union

Brodilla is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

For the purposes of fulfilling our contractual obligations to users, including:

Providing users with the Services and Apps they have requested.

Managing user subscriptions and processing payments.

Providing customer support.

For a legitimate interest associated with the operation of our business, including:

Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.

Communicating with customers to provide information and seek feedback related to our Services and Apps.

With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at support @ brodilla.com.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact Brodilla

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Brodilla at the following email address: support @ brodilla.com

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